Privacy policy

This Privacy Policy explains how CEROVIX collects, uses, stores, shares, and protects personal information when you visit our website, submit an inquiry, communicate with us, request product information, download materials, interact with our social media pages, or conduct business with us.

This website is intended mainly for business visitors, healthcare institutions, distributors, procurement teams, and professional partners interested in dialysis consumables and related medical product solutions.

This Privacy Policy applies to personal information collected through this website, our contact forms, email communications, telephone or WhatsApp communications, social media interactions, downloadable materials, and business interactions related to our products and services, unless otherwise stated.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to SHENZHEN JIEYI TECHNOLOGY CO., LTD., operating the CEROVIX website, with its business location in Bantian Hekan Village, Longhua District, Shenzhen, Guangdong, China.

• CEROVIX refers to the brand and website operated by SHENZHEN JIEYI TECHNOLOGY CO., LTD.

• Cookies are small files placed on your computer, mobile device, or other device by a website, which may store information about your browsing activity, preferences, or interactions with the website.

• Country refers to China.

• Device means any device that can access the Website, such as a computer, mobile phone, tablet, or other digital device.

• Personal Data or Personal Information means any information that relates to an identified or identifiable individual.

• Service refers to the Website and related website functions provided by CEROVIX.

• Service Provider means any natural or legal person who processes data on behalf of the Company, including website hosting, email, analytics, anti-spam, security, IT, documentation, logistics, or other business service providers.

• Usage Data refers to data collected automatically when using the Website, such as IP address, browser type, device information, pages visited, time spent on pages, referring website, and other diagnostic data.

• Website refers to CEROVIX, accessible from www.cerovix.com .

• You means the individual accessing or using the Website, or the company, organization, healthcare institution, distributor, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.

1. Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

• First name and last name
• Company or organization name
• Job title, department, or professional role
• Email address
• Phone number or WhatsApp contact
• Preferred language or communication preference, where provided
• Country, region, state, province, city, or postal information where provided
• Business address, billing address, or delivery address where relevant to quotations, orders, documentation, or business communication
• Product interests, inquiry details, specifications, quantity requirements, or cooperation needs
• Business documents, order information, delivery information, or payment confirmation information provided in connection with business cooperation
• Any other information you choose to provide through our contact form, email, telephone, WhatsApp, or other communication channels

Where we request personal information through a form or other communication channel, we may indicate which information is required and which information is optional. If you choose not to provide information that is necessary for us to respond to your request, prepare a quotation, provide requested information, or conduct related business communication, we may not be able to fully process your inquiry.

If you provide personal information relating to another individual, such as a colleague, contact person, consignee, business representative, or other relevant person, you confirm that you have the authority to provide such information and to permit us to use it in accordance with this Privacy Policy.

2. Sensitive Personal Information

Unless we specifically request or invite it, please do not submit sensitive personal information through our Website or contact forms, including patient medical records, health information, diagnosis or treatment details, identification numbers, passport numbers, credit card numbers, information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, criminal background, trade union membership, biometric data, or genetic data.

CEROVIX’s Website is designed for business and product inquiries, not for medical diagnosis, treatment advice, patient-specific communication, or the submission of patient health records.

3. Information Collected Automatically

When you visit our Website, we may automatically collect certain technical and usage information, including IP address, browser type, browser version, device type, operating system, referring website, pages visited, time spent on pages, date and time of visit, general location derived from IP address, and other diagnostic data.

This information helps us understand how visitors use our Website, improve website performance, maintain website security, prevent abuse, and improve user experience.

4. Contact Form and Voluntary Submission

Personal information submitted through our contact form is provided voluntarily. By submitting the form, you agree that CEROVIX may collect and use the information provided to respond to your inquiry, understand your requirements, prepare quotations, provide product information, arrange documents, or conduct related business communication.

We may keep records of your inquiry, our responses, and related communication in order to manage your request, maintain business records, improve our service process, and support future communication where appropriate.

5. Customer, Order, and Payment Information

If you request a quotation, place an order, or enter into business cooperation with CEROVIX, we may collect and process information necessary for quotation preparation, order handling, documentation, invoicing, payment confirmation, shipment arrangement, after-sales communication, and business record keeping.

Such information may include company name, contact person, business address, billing or delivery information, tax or registration details, order details, invoice details, bank transfer confirmation information, and other business information provided by you.

For business orders, payment may be arranged by bank transfer outside this Website. We do not collect or store credit card information through this Website.

6. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to your inquiries, questions, or requests
• To provide product information, quotations, certificates, specifications, or business documents
• To understand your product requirements and cooperation needs
• To communicate with you by email, phone, WhatsApp, or other business communication channels
• To prepare, process, manage, or follow up quotations, orders, documentation, shipment, or after-sales matters
• To maintain internal business records, accounting records, compliance records, and communication history
• To improve our Website, communication process, product information, and service quality
• To analyze website traffic, visitor interactions, and website performance
• To protect our Website, contact forms, systems, business operations, and legal rights
• To prevent spam, fraud, unauthorized activity, misuse, or security incidents
• To comply with applicable laws, regulations, legal processes, or lawful requests from authorities

We do not use your personal information for unrelated purposes without appropriate notice or consent where required by applicable law.

7. Legal Bases for Processing

Depending on the applicable law and the context in which we process your personal information, we may rely on one or more of the following legal bases:

• Your consent, such as when you submit a contact form, agree to cookies, or provide information voluntarily
• Performance of a contract or steps taken before entering into a contract, such as preparing quotations, orders, invoices, or related documents
• Our legitimate business interests, such as responding to inquiries, improving our Website, maintaining business records, preventing spam, and protecting our legal rights
• Compliance with legal obligations, such as tax, accounting, regulatory, record-keeping, or lawful authority requirements

Where processing is based on your consent, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

8. Cookies, Analytics, and Website Technologies

Our Website may use cookies and similar technologies to improve website functionality, remember visitor preferences, understand website usage, protect our contact forms from spam and abuse, and enhance user experience.

We may use Google Analytics or similar analytics tools to help us understand website traffic, visitor interactions, website performance, and general usage trends. These tools may collect information such as pages visited, time spent on pages, browser type, device information, referring pages, and general location based on IP address.

We may use security tools such as invisible reCAPTCHA to help protect our Website and contact forms from spam, abuse, automated submissions, and unauthorized activity. These tools may collect technical information such as IP address, browser and device information, and user interaction data for security verification purposes.

We do not use website cookies for third-party advertising or remarketing purposes unless we provide additional notice and obtain consent where required by applicable law.

You can manage your cookie preferences through our Cookie Settings tool available on our Website. You may also adjust your browser settings to refuse or delete cookies. However, some parts of the Website may not function properly if cookies are disabled.

9. Sharing of Information

We do not sell your personal information.

We may share personal information only when reasonably necessary for the purposes described in this Privacy Policy, including with:

• Internal team members who need the information to respond to your inquiry or manage business communication
• Website hosting, email, analytics, anti-spam, security, and IT service providers
• Service providers that help us operate our Website, communication systems, business records, or documentation process
• Business service partners involved in quotation, documentation, logistics, shipment, customs, or order-related communication
• Professional advisers, including legal, accounting, tax, audit, and compliance advisers
• Government authorities, regulators, courts, law enforcement, or other parties when required by law or necessary to protect our legal rights
• Other parties with your consent or at your direction

Any third-party service provider that processes personal information on our behalf is expected to handle such information appropriately and only for the purposes instructed by us.

Where allowed by applicable law, we may use or disclose information that has been aggregated or anonymized so that it no longer identifies you for purposes such as website analysis, service improvement, and business reporting.

10. International Data Transfer

As CEROVIX communicates with customers and partners worldwide, your information may be transferred to, stored, or processed in countries or regions outside your own, including China or other locations where our service providers operate.

We will take reasonable steps to protect your personal information in accordance with this Privacy Policy and applicable data protection requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business communication, preparing quotations, managing orders, keeping business records, fulfilling legal obligations, resolving disputes, and protecting our legal rights.

The criteria used to determine our retention periods include the nature of our relationship with you, the purpose for which the information was collected, whether there is an ongoing business need, whether there is a legal, tax, accounting, contractual, or compliance obligation, and whether retention is necessary to establish, exercise, or defend legal claims.

Inquiry and communication records may be retained for a reasonable period to support follow-up communication and service improvement. Order, payment, invoice, shipment, tax, accounting, and contractual records may be retained for a longer period where required for legal, tax, accounting, contractual, compliance, or dispute resolution purposes.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable requirements.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Where appropriate, we also require service providers that process personal information on our behalf to use suitable measures to protect the confidentiality and security of such information.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

13. Your Rights and Choices

Depending on your country or region, including where applicable the European Economic Area, the United Kingdom, California, or other jurisdictions with privacy laws, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities
• Request portability of your personal information, where applicable
• Opt out of certain uses of personal information, where applicable
• Request information about how your personal information is collected, used, shared, or retained
• Lodge a complaint with a competent data protection authority, where applicable

We do not use personal information submitted through this Website for automated decision-making that produces legal or similarly significant effects.

To exercise your rights, please contact us using the contact details below. We may need to verify your identity before responding to your request.

14. California and Other Regional Privacy Information

If you are a resident of California or another jurisdiction with specific privacy rights, you may have additional rights under applicable privacy laws, such as the right to know, access, correct, delete, or opt out of certain uses or disclosures of personal information.

CEROVIX does not sell personal information. We also do not use website cookies for third-party advertising or remarketing purposes unless we provide additional notice and obtain consent where required by applicable law.

You may contact us at privacy@cerovix.com to submit a privacy-related request.

15. Lodging a Complaint

Depending on your country or region, you may have the right to lodge a complaint with a competent data protection authority or supervisory authority if you believe that the processing of your personal information does not comply with applicable data protection laws.

16. Business Communications

CEROVIX does not operate a general email newsletter or automated marketing subscription service at this time.

We may contact you by email, phone, WhatsApp, or other business communication channels in relation to your inquiry, quotation request, product requirements, order, documentation, after-sales matter, or ongoing business cooperation.

If you no longer wish to receive non-essential business communications from us, you may contact us at privacy@cerovix.com.

17. Third-Party Links and Social Media

Our Website may contain links to third-party websites, platforms, or resources. These third-party websites are not operated or controlled by CEROVIX.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

We may maintain social media pages, including a Facebook page under the name CEROVIX. If you interact with us through social media platforms, the platform provider may process your information according to its own privacy policy and terms.

18. Downloads and Media Files

Any downloadable documents, files, images, product information, catalogues, or media materials made available on this Website are provided for general business reference.

While we take reasonable care to provide accurate and appropriate materials, you are advised to verify the relevance, suitability, and current status of any downloaded materials before relying on them for business, regulatory, or technical decisions.

We are not responsible for files, downloads, or materials provided through external third-party websites linked from this Website.

19. Children’s Privacy

Our Website is intended for business and professional use and is not directed to children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, legal requirements, cookies, analytics tools, security tools, or privacy practices.

Any updates will be posted on this page with a revised “Last Updated” date. Where required by applicable law, or where changes materially affect how we collect, use, or disclose personal information, we may provide additional notice or request your consent.

We encourage visitors to review this Privacy Policy periodically.

21. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or the way we handle personal information, please contact us by email at privacy@cerovix.com.

You may also send us a message through the Contact Us form on this Website.